Shipping & Returns Policy

At SIA Rugs, we take great pride in delivering handcrafted rugs with exceptional care and attention to detail. Whether you choose a ready-to-ship rug from our collection or commission a custom-made design, we strive to provide a smooth, reliable, and transparent shipping experience from production to delivery.

This Shipping & Returns Policy outlines how orders are processed, shipped, delivered, and handled in the event of a return or refund request.

Worldwide Delivery

SIA Rugs proudly supplies handmade rugs and carpets to customers across the globe.

We partner with trusted international logistics providers to ensure that every order is delivered safely, securely, and efficiently.

We regularly ship to customers in:

  • North America
  • Europe
  • United Kingdom
  • Middle East
  • Australia
  • Asia
  • Other international destinations

If your location is not available during checkout or inquiry, please contact our team and we will be happy to assist you.

Order Processing

Once an order is confirmed, we begin preparing or manufacturing the product according to the order requirements.

Ready-to-Ship Products

In-stock products are generally prepared and dispatched within a few business days after payment confirmation.

Custom-Made Rugs

Custom rug orders require additional production time depending on factors such as:

  • Rug size
  • Design complexity
  • Weaving or construction method
  • Material selection
  • Quantity ordered

Estimated production schedules will be communicated before order confirmation.

Shipping Time

Delivery timelines may vary depending on the destination country, customs procedures, and selected shipping service.

Standard International Delivery

Most international orders are delivered within approximately 5–15 business days after dispatch.

Large Projects & Bulk Orders

Delivery schedules for hospitality projects, commercial orders, and bulk purchases may vary based on project scope and shipment requirements.

Our team will provide estimated delivery timelines during the quotation and ordering process.

Shipping Charges

Shipping costs are calculated based on several factors, including:

  • Delivery destination
  • Package dimensions
  • Shipment weight
  • Order quantity
  • Shipping method selected

Applicable shipping charges will be communicated before final order approval whenever required.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are generally the responsibility of the customer unless otherwise agreed in writing.

We recommend reviewing your country’s import regulations before placing an order.

Order Tracking

Tracking details will be provided once your order has been dispatched, whenever tracking services are available.

Customers can monitor shipment progress directly through the carrier’s tracking system.

Delivery Inspection

We recommend inspecting all packages upon delivery.

If you notice significant damage to the packaging during transit, please:

  1. Take clear photographs of the package.
  2. Report the issue to the delivery carrier whenever possible.
  3. Contact our team promptly with the relevant details.

This information helps us investigate and resolve the issue more efficiently.

Returns Policy

Customer satisfaction remains a priority at SIA Rugs.

As many of our rugs are handcrafted and often produced according to specific customer requirements, return eligibility may vary depending on the nature of the product and order.

Eligible Returns

Returns may be considered under the following circumstances:

  • An incorrect product was delivered.
  • The product contains significant manufacturing defects.
  • The delivered product substantially differs from the approved order specifications.

Any concerns should be reported within 7 days of delivery.

Photographs and supporting information may be requested to help assess the claim.

Custom-Made Products

Custom-made and personalized rugs are produced according to individual customer specifications.

As these products are specially manufactured for each customer, they are generally not eligible for return, exchange, or cancellation once production has commenced, except in cases involving verified manufacturing defects or order-related errors.

Customers are encouraged to carefully review and approve all specifications before production begins.

Transit Insurance

To provide additional peace of mind, eligible shipments may be protected by transit insurance during transportation.

Transit insurance helps safeguard orders against unforeseen incidents that may occur while the shipment is in transit, including accidental loss or significant transit-related damage.

In the event of a transit-related issue, customers should:

  • Inspect the shipment immediately upon arrival.
  • Take clear photographs of the packaging and product.
  • Notify SIA Rugs within 48 hours of delivery.
  • Retain all original packaging materials until the claim process is completed.

Our team will coordinate with the shipping carrier and insurance provider to review the claim and assist in achieving a timely resolution.

Approved claims may result in repair, replacement, reimbursement, or another suitable solution depending on the circumstances and insurance assessment.

Please note that transit insurance covers incidents occurring during transportation only and does not cover damage resulting from improper handling after delivery, misuse, neglect, normal wear and tear, or customer-caused damage.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

  • Change of mind
  • Incorrect measurements supplied by the customer
  • Natural variations in handmade products
  • Minor color differences caused by photography or screen settings
  • Slight variations in texture, weave, or craftsmanship
  • Normal wear and tear after use

As handcrafted products, each rug may feature unique characteristics that reflect authentic artisan craftsmanship and should not be considered defects.

Cancellations

Stock Products

Cancellation requests may be accepted if submitted before the product has been dispatched.

Custom Orders

Custom orders may only be cancelled before production begins.

Once materials have been allocated or manufacturing has started, cancellation may no longer be possible.

Refunds

Where a return request is approved, refunds will be processed after the returned item has been received and inspected.

Approved refunds will generally be issued through the original payment method whenever possible.

Refund processing times may vary depending on payment providers, banks, and financial institutions.

Quality Commitment

Every rug undergoes careful inspection before shipment to ensure it meets our quality standards.

Our goal is to deliver products that meet the expectations of homeowners, interior designers, architects, hospitality projects, retailers, and trade professionals worldwide.

As handmade creations, our rugs celebrate craftsmanship, individuality, and authenticity while maintaining exceptional standards of quality, durability, and design.

Need Assistance?

If you have any questions regarding shipping, delivery schedules, custom orders, returns, or refunds, our team is always available to assist you.

Contact SIA Rugs

Email: sales@siarugs.com

Phone / WhatsApp: +91 72060 23974

Thank you for choosing SIA Rugs. We appreciate your trust and look forward to bringing exceptional handmade craftsmanship to your home, business, or project.